Fullsteam - Processing Issue Notice - Status Page

Resolved Apr 4, 2024 8:39 AM CDT

The issue has been resolved.

Monitoring Apr 3, 2024 10:17 PM CDT

Fullsteam monitoring has indicated no Azure SQL errors in the last hour. The problem appears to be resolved. Fullsteam continues to work with Azure support channels to ensure resolution. Notifications will transition to every 1 hour

Updated Apr 3, 2024 9:41 PM CDT

An issue has been identified with Azure SQL and is being monitored. We are starting to see connectivity improvements but will continue to monitor. Please continue to monitor https://status.fullsteam.com for updates or contact Fullsteam Payment Services at (334) 329-6775 option #4.

Monitoring Apr 3, 2024 9:25 PM CDT

An issue has been identified with Azure SQL and is being monitored. We are starting to see connectivity improvements but will continue to monitor. Please continue to monitor https://status.fullsteam.com for updates or contact Fullsteam Payment Services at (334) 329-6775 option #4.

Monitoring Apr 3, 2024 9:11 PM CDT

An issue has been identified with Azure SQL and is being monitored. We are starting to see connectivity improvements but will continue to monitor. Please continue to monitor https://status.fullsteam.com for updates or contact Fullsteam Payment Services at (334) 329-6775 option #4.

Monitoring Apr 3, 2024 8:57 PM CDT

An issue has been identified with Azure SQL and is being monitored. Please continue to monitor https://status.fullsteam.com for updates or contact Fullsteam Payment Services at (334) 329-6775 option #4.

Monitoring Apr 3, 2024 8:37 PM CDT

An issue has been identified with Azure SQL and is being monitored. Please continue to monitor https://status.fullsteam.com for updates or contact Fullsteam Payment Services at (334) 329-6775 option #4.

Monitoring Apr 3, 2024 8:12 PM CDT

WHAT IS HAPPENING? 
An issue has been identified with Azure SQL and is being monitored. This issue is intermittently affecting all attempted transactions.
  
WHO WAS IMPACTED? 
All merchants

WHAT DO I NEED TO DO? 
Advise merchants that experienced related issues during this time.

Monitoring Apr 3, 2024 7:51 PM CDT

What’s happening:
An issue has been identified with Azure SQL and is being monitored. This issue is affecting transactions processed with tokenized cards.

What now:
Fullsteam has determined the cause is a problem in MS Azure.

What do I do:
Prepare support staff for incoming calls.

Please continue to monitor https://status.fullsteam.com for updates or contact Fullsteam Payment Services at (334) 329-6775 option #4.

Investigating Apr 3, 2024 7:38 PM CDT

What’s happening:
An issue has been identified and is being monitored. this issue is effecting transactions processed with tokenized cards

What now:
Nothing, Fullsteam development is investigating the root cause

What do I do:
Prepare support staff for incoming calls.

Please continue to monitor https://status.fullsteam.com for updates or contact Fullsteam Payment Services at (334) 329-6775 option #4.

Investigating Apr 3, 2024 7:24 PM CDT

What’s happening:
An issue has been identified and is being monitored. this issue is effecting transactions processed with tokenized cards

What now:
Nothing, Fullsteam development is investigating the root cause

What do I do:
Prepare support staff for incoming calls.

Please continue to monitor https://status.fullsteam.com for updates or contact Fullsteam Payment Services at (334) 329-6775 option #4.

Investigating Apr 3, 2024 7:21 PM CDT

What’s happening
We have detected intermittent issues causing declines and issues with connecting to reporting.
As well as issues with token processing.

What now
Nothing, Fullsteam development is investigating the root cause.

What do I do
Prepare support staff for incoming calls.

Please continue to monitor https://status.fullsteam.com for updates or contact Fullsteam Payment Services at (334) 329-6775 option #4.